Application development and deployment is an area that
I have become more involved in over the last few years.
Software development life-cycles, upgrading and deploying applications, integrating with existing infrastructure
I have experience defining scope and requirements, managing internal and offshore development and test teams, user acceptance testing with internal staff, working with change control and managing stakeholders.
January - December 2017, MS Amlin
Microsoft Dynamics 2016 to 365, 400+ users in 8 offices across the world (customer relationship management system)
Active Batch from v8.4 to v10 (workload automation and job scheduling)
Acturis v6 to v7 (end-to-end insurance platform)
Cognos v8 to v10 (forecasting and budgeting system)
Iken (document management system)
Creating DR environments for twenty-three applications
March - November 2016, MS Amlin
Manage the creation and testing of missing disaster recovery plans for 23 applications. Analysing production environments and identifying the missing DR pieces, then putting them in place, e.g.mirrored databasesnew application serversupgrading softwarefixing bugsdocumentationupdating design documents producing a DR Test RunbookAll new DR plans were successfully tested..
January - April 2011, CMC Markets
I project managed the migration of six Microsoft SQL 2005 databases to Microsoft SQL 2012, so they could standardise their SQL platform.
The SQL 2005 infrastructure was then decommissioned.
Reducing the time to refresh non-production databases
January - December 2011, Ladbrokes
Ladbrokes wanted to reduce the time it took to refresh non-prod databases. I reorganised Ladbrokes database infrastructure and deployed a new app for replicating production and test databases, to eradicate the loss of 5-10 days of testing each month, when Stage databases were refreshed using traditional backup and restore methods. The end-result was non-prod database refreshes took just 5 minutes.
Installation of new encryption software from Geneity.
Integration of a new price feed from BetGenius.
Application upgrades / installations
2009 & 2010, CMC Markets
New reconciliation software for the Treasury department
Deployment of a new Microsoft Project Server.
Deployment of a new Microsoft Team Foundation Server.
Complinet's TransWatch for the Risk department.
Algorithmic's OpVar for the Risk department.
Lumension device control software to stop staff from using removable media like USB drives and CDs.
ScanSafe web filtering to direct all outbound traffic through resilient connections, whilst simultaneously restricting access to unauthorised content on the Internet.
Replacement call centre application to process bets taken over the telephone
January - December 2012, Ladbrokes
I managed the replacement of a ten-year-old application, used in Ladbrokes Contact Centres in London, Gibraltar and Kuala Lumpar, to process bets from telephone customers. Starting life as a vanilla, off-the-shelf package, there were over one hundred and fifty change requests to get the application to the level of customisation required. I managed Stakeholders and Business Analysts to define requirements, the development team, the functional testing team in India, UAT teams in London, Gibraltar and KL and the Change Control and Release Management teams to deploy updates into Production.
Real-time chat for Pega CRM
2011, CMC Markets
I managed the customisation of PegaChat and OpenFire modules, to provide real-time chat functionality, between Customers and the Helpdesk, for the client's new Pega CRM solution.
2011, CMC Markets
I managed the software development life cycle for implementing changes to CMC's Japanese mobile trading app, to meet new regulatory requirements. I managed internal and 3rd party developers and liaised with end-users in Japan for testing and sign-off.